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PRIVACY POLICY

PRIVACY POLICY FOR DIALERPORTAL LLC

Welcome to DialerPortal LLC. We are a technology-driven company specializing in advanced IT solutions, automation systems, AI-driven tools, agentic AI infrastructure, and scalable enterprise communication technologies. Your privacy and trust are critical to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, platforms, software, APIs, and related services (collectively, the "Services").

1. Who We Are

DialerPortal LLC is an innovation-led technology company delivering secure, intelligent solutions across the domains of:

  • Intelligent Automation & RPA

  • Artificial Intelligence (AI) & Agentic A

  • Enterprise Communication Systems

  • Cloud-Based APIs and Infrastructure Tools

  • Custom IT Development & SaaS Integration

We do not provide contact center solutions. Instead, our focus is on automation-first, AI-native platforms that enhance business performance and technical capabilities across sectors.

2. Information We Collect

a. Personal Information You Provide

When you interact with us, we may collect:

  • Full name, company name, job title

  • Contact details (email, phone number

  • Project requirements and technical documentation

  • Billing and payment details (if applicable)

  • User-submitted support tickets and inquiries

b. Technical and Usage Data

We automatically collect:

  • IP address and location data (approximate)

  • Device and browser information

  • Access logs, timestamps, and user activity (e.g., API calls, UI interactions

  • Session recordings for analytics and security

c. Cookies & Tracking Technologies

We use cookies, web beacons, and other tools for:

  • Functionality and UX optimization

  • Session management and authentication

  • Behavior analytics (e.g., page views, click paths)

  • Targeted advertising and retargeting (where permitted)

3. How We Use Your Data

We process your data to:

  • Operate and maintain our software, platforms, and APIs

  • Customize and improve our Service

  • Respond to technical or sales inquiries

  • Communicate product updates, releases, and offers

  • Analyze usage trends and ensure system stability

  • Comply with legal, security, or regulatory requirements

We do not sell or rent your data to third parties.

5. Data Sharing and Disclosure

We may share data with:

  • Authorized third-party service providers (e.g., cloud platforms, analytics tools)

  • Affiliates or subsidiaries for internal business operations

  • Legal authorities when compelled by law, subpoena, or legal process

  • Business partners or buyers in case of mergers, acquisitions, or asset transfers

All third parties are required to uphold strict confidentiality and data protection standards.

6. International Transfers

We may transfer and process your data outside of your jurisdiction, including in the United States or other countries where our infrastructure or partners are located. In such cases, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure data protection.

7. Data Retention

We retain data for as long as necessary to:

  • Provide Services

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

You can request deletion of your data at any time (see Section 9).

8. Security Measures

We take data protection seriously and implement a multi-layered security architecture:

  • SSL/TLS encryption for data in transit

  • AES-256 encryption for data at rest

  • Access controls, firewalls, and secure coding practices

  • Continuous monitoring and intrusion detection

  • Regular third-party audits and penetration tests

Despite our best efforts, no method of transmission over the internet is 100% secure.

9. Your Rights

You may have rights under privacy laws, including:

  • Access to your data

  • Correction of inaccurate information

  • Deletion ("Right to be Forgotten")

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent (where applicable)

    10. Third-Party Services and Links

    Our Services may contain integrations or links to third-party websites or APIs. We are not responsible for their privacy practices. Please review their privacy policies before engaging with them.

    11. Children’s Privacy

    Our Services are not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children.

    12. Changes to This Policy

    We may update this Privacy Policy to reflect changes in technology, law, or our business practices. The latest version will always be available at:

    đź”— https://www.dialerportal.com/privacy-policy

    We will notify you of material changes via email or by displaying a prominent notice on our site or platform.