Predictive dialer + everything your agents need
Predictive, progressive and preview dialing. Scripts that adapt, dashboards that update live, integrations that just work, built for outbound sales, inbound support, and everything in between.
- 500+ businesses in 30+ countries
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- US-based support
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- Free porting, no setup fees
Quick answer: Dialerportal is VoIP call center software, a VoIP call center system and a VoIP call center provider in one, so a call center (or call centre) runs entirely over the internet with no phone lines. You get a VoIP dialer with predictive, progressive and preview modes, IVR and skills-based routing, agent scripts, 100% call recording with transcription, live dashboards and native CRM sync, from $19/seat/mo and live the same day.
Three dialing modes, one platform
Match the right pace to every campaign, from high-volume outbound to high-touch enterprise conversations.
Predictive, Maximum volume
The algorithm dials multiple lines per agent and connects only answered calls, 3-4x more conversations per hour versus manual dialing.
Best for: Outbound sales, fundraising, surveys
Progressive, Balanced pace
One call per agent, auto-dialing the next contact the moment an agent is ready. Higher connect rates with zero abandoned calls.
Best for: Follow-ups, qualified leads, customer success
Preview, High-touch calls
Agents see full contact details before dialing, built for relationship-driven, complex, or high-value conversations.
Best for: Enterprise sales, account management, collections
Everything supervisors and agents need
The tooling to coach in real time and keep every conversation flowing, quality and volume at scale.
Live coaching & monitoring
Insight & quality
Routing & integrations
Dispositions & outcomes
Always-on recording
Queue callbacks
From campaign to conversation
Get a campaign live and your agents talking in three steps.
Load your campaign
Import lead lists, set your dialing mode, and attach a branching script. Configure dispositions and routing rules in minutes.
Agents start talking
The dialer paces calls to keep agents in live conversations, predictive for volume, progressive for balance, preview for high-touch.
Coach & optimize live
Supervisors monitor, whisper and barge while real-time dashboards track connect rates, wait times and CSAT as the day unfolds.
Built to keep agents talking
A platform tuned for connect rates, conversation volume, and quality at scale.
VoIP call center software vs system vs solution
Four words for broadly the same thing. Here is what each one usually means, and where Dialerportal sits.
VoIP call center software
The application layer: the dialer, agent console, scripts, dispositions and dashboards your team works in every day. It is what agents and supervisors actually open.
VoIP call center system
The whole stack working together: software plus the call routing, queues, IVR and recording behind it. When people say system, they usually mean everything end to end.
VoIP call center solution
The commercial packaging: software, system, numbers and support bought as one thing instead of assembled from parts. What you sign up for, rather than what you log into.
VoIP call center provider
The company that runs it and carries the calls. A provider owns the carrier relationships, SIP security and uptime, so you are not operating telephony yourself.
Dialerportal is all four. You get the call center VoIP dialer and agent software, the routing and recording system behind it, packaged as one solution, run by a provider that owns the carrier side, SIP security and STIR/SHAKEN. Nothing to host, nothing to stitch together.
How Dialerportal compares
A VoIP call center solution built for SMBs, dialer, Cloud PBX and VoIP in one, without enterprise pricing or a six-week rollout.
| Dialerportal | RingCentral | Five9 | |
|---|---|---|---|
| Starting price | From $19/seat/mo | ~$30/user/mo | Quote-based (enterprise) |
| Setup time | Same day | Days | Weeks (implementation) |
| Predictive / progressive / preview dialing | All three included | Higher tier / add-on | Yes (enterprise) |
| Managed Vicidial hosting | Yes, from $70/mo | No | No |
| VoIP + Cloud PBX + dialer in one | Yes | Yes | Contact center only |
| CRM integrations | HubSpot, Salesforce, Pipedrive, Zoho + | Yes | Yes |
| Support | US-based, chat-or-call in ~30s | Tiered | Enterprise CSM |
| Best for | SMBs & BPOs | Mid-market | Large enterprise |
Comparison for general guidance only, competitor features and pricing change; check their sites for current details.
Call center software questions
Dialing modes, recording, coaching and integrations, answered.
Yes, Dialerportal is a VoIP call center platform: all calling runs over the internet (no phone lines), with a built-in VoIP dialer, IVR, live queues, agent scripts, recording and dashboards. It covers VoIP call center software, solutions and systems in one place.
A VoIP call center system is the full stack that runs a contact center over the internet: the dialer and agent software, plus the call routing, queues, IVR, recording and reporting behind it. Dialerportal delivers the whole system as one hosted platform, so there is no PBX, server or carrier setup on your side, and a new campaign is a configuration rather than a build.
In practice they describe the same product from different angles. Software is what agents and supervisors open (dialer, console, scripts, dashboards). System is the whole stack including routing, IVR and recording. Solution is the commercial package you buy: software, system, numbers and support together. Dialerportal is all three, priced per seat from $19/mo.
Check five things: which dialing modes are included rather than upsold, whether recording and transcription are standard, whether the provider owns SIP security and STIR/SHAKEN for you, how fast real support answers, and whether pricing is flat per seat with no setup fee. Dialerportal includes predictive, progressive and preview dialing, 100% recording, managed SIP security, US-based support in about 30 seconds, and $19/seat/mo month to month.
Yes. We serve 500+ businesses across 30+ countries, so a call centre in the UK, EU, Canada or Australia runs on the same VoIP platform. We port existing numbers from any US, UK or EU carrier free in 24 to 48 hours and provision local DIDs where you need presence.
A VoIP dialer places outbound calls over the internet automatically so agents spend time talking, not dialing. Dialerportal supports predictive (max volume), progressive (zero abandoned calls) and preview (review before each call), typically 3 to 4x more conversations per agent hour.
Predictive dialing maximizes volume by dialing several lines per agent and only connecting answered calls. Progressive dials one call per agent with zero abandoned calls. Preview lets agents review contact details before each call for high-touch conversations.
Yes. 100% of calls are recorded and transcribed automatically, with sentiment analysis on every conversation, ready for compliance, QA scoring and agent coaching.
Absolutely. Supervisors can monitor, whisper (coach the agent privately) or barge into any live call, and run coach-mode sessions for new hires, all from the real-time dashboard.
Yes. The platform integrates with CRMs like HubSpot and Salesforce, and a webhook API lets you push call data and outcomes into custom workflows.
It is built for outbound sales, inbound support, and everything in between, from high-volume outbound campaigns to high-touch enterprise account management.
See the dashboard in action
Watch predictive dialing, live coaching and real-time analytics work together, or talk to a human at 1-888-488-8138.