Predictive dialer + everything your agents need
Predictive, progressive and preview dialing. Scripts that adapt, dashboards that update live, integrations that just work, built for outbound sales, inbound support, and everything in between.
- 500+ businesses in 30+ countries
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- US-based support
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- Free porting, no setup fees
Three dialing modes, one platform
Match the right pace to every campaign, from high-volume outbound to high-touch enterprise conversations.
Predictive, Maximum volume
The algorithm dials multiple lines per agent and connects only answered calls, 3-4x more conversations per hour versus manual dialing.
Best for: Outbound sales, fundraising, surveys
Progressive, Balanced pace
One call per agent, auto-dialing the next contact the moment an agent is ready. Higher connect rates with zero abandoned calls.
Best for: Follow-ups, qualified leads, customer success
Preview, High-touch calls
Agents see full contact details before dialing, built for relationship-driven, complex, or high-value conversations.
Best for: Enterprise sales, account management, collections
Everything supervisors and agents need
The tooling to coach in real time and keep every conversation flowing, quality and volume at scale.
Live coaching & monitoring
Insight & quality
Routing & integrations
Dispositions & outcomes
Always-on recording
Queue callbacks
From campaign to conversation
Get a campaign live and your agents talking in three steps.
Load your campaign
Import lead lists, set your dialing mode, and attach a branching script. Configure dispositions and routing rules in minutes.
Agents start talking
The dialer paces calls to keep agents in live conversations, predictive for volume, progressive for balance, preview for high-touch.
Coach & optimize live
Supervisors monitor, whisper and barge while real-time dashboards track connect rates, wait times and CSAT as the day unfolds.
Built to keep agents talking
A platform tuned for connect rates, conversation volume, and quality at scale.
How Dialerportal compares
A VoIP call center solution built for SMBs, dialer, Cloud PBX and VoIP in one, without enterprise pricing or a six-week rollout.
| Dialerportal | RingCentral | Five9 | |
|---|---|---|---|
| Starting price | From $19/seat/mo | ~$30/user/mo | Quote-based (enterprise) |
| Setup time | Same day | Days | Weeks (implementation) |
| Predictive / progressive / preview dialing | All three included | Higher tier / add-on | Yes (enterprise) |
| Managed Vicidial hosting | Yes, from $70/mo | No | No |
| VoIP + Cloud PBX + dialer in one | Yes | Yes | Contact center only |
| CRM integrations | HubSpot, Salesforce, Pipedrive, Zoho + | Yes | Yes |
| Support | US-based, chat-or-call in ~30s | Tiered | Enterprise CSM |
| Best for | SMBs & BPOs | Mid-market | Large enterprise |
Comparison for general guidance only, competitor features and pricing change; check their sites for current details.
Call center software questions
Dialing modes, recording, coaching and integrations, answered.
Yes, Dialerportal is a VoIP call center platform: all calling runs over the internet (no phone lines), with a built-in VoIP dialer, IVR, live queues, agent scripts, recording and dashboards. It covers VoIP call center software, solutions and systems in one place.
A VoIP dialer places outbound calls over the internet automatically so agents spend time talking, not dialing. Dialerportal supports predictive (max volume), progressive (zero abandoned calls) and preview (review before each call), typically 3 to 4x more conversations per agent hour.
Predictive dialing maximizes volume by dialing several lines per agent and only connecting answered calls. Progressive dials one call per agent with zero abandoned calls. Preview lets agents review contact details before each call for high-touch conversations.
Yes. 100% of calls are recorded and transcribed automatically, with sentiment analysis on every conversation, ready for compliance, QA scoring and agent coaching.
Absolutely. Supervisors can monitor, whisper (coach the agent privately) or barge into any live call, and run coach-mode sessions for new hires, all from the real-time dashboard.
Yes. The platform integrates with CRMs like HubSpot and Salesforce, and a webhook API lets you push call data and outcomes into custom workflows.
It is built for outbound sales, inbound support, and everything in between, from high-volume outbound campaigns to high-touch enterprise account management.
See the dashboard in action
Watch predictive dialing, live coaching and real-time analytics work together, or talk to a human at 1-888-488-8138.