Support

We answer in 30 seconds

No tickets. No Tier 1 deflection. Just humans who know the product, on chat, phone and email, with a 24/7 emergency line for active customers.

Get in touch

Three ways to reach us

Pick whatever is quickest for you, a real engineer is always on the other end.

Chat widget on every page

Click the chat bubble in the bottom-right corner. A real engineer responds in under 30 seconds, 24/7, no bots, no queues.

1-888-488-8138

US business hours 9am to 6pm ET (Mon to Fri). Emergency line is staffed 24/7 for active customers.

support@dialerportal.com

Typical response under 4 hours during business hours. Attach screenshots and logs to speed things up.
30s
Avg chat response
4hr
Avg email response
99.99%
Platform uptime
24/7
Emergency line
Help topics

What we can help with

From day-one onboarding to 3am outages, across every product on the platform.

Hosting & dialers

Vicidial deployments, server health, carrier connectivity and dialer configuration, managed or self-hosted.

Voice & PBX

Cloud PBX setup, IVR and call routing, DIDs, SIP trunking and number porting across 70+ countries.

Onboarding & migration

Same-day setup, agent provisioning and help moving in from another platform, without the lock-in.

Emergencies

Outages, carrier issues, dialer crashes or login problems, pick up the phone, day or night.
FAQ

Support, explained

The questions we hear most about how support works.

Yes, all hosted dialers include unlimited chat, email and emergency phone support at no extra charge.

Anything that stops you taking calls: outages, carrier issues, dialer crashes, agent login problems. Pick up the phone, day or night, and a real engineer is on it.

Yes, we offer hourly and retainer support for any Vicidial deployment, even if we didn't install it.

Live chat averages under 30 seconds, email under 4 hours during business hours, and the emergency phone line is staffed 24/7 for active customers.

Click the chat bubble on any page, call 1-888-488-8138, or email support@dialerportal.com. Whichever is quickest, a real person is always on the other end.

Still stuck? Click the chat bubble for a human in 30 seconds.

Need help right now?

Call or email and a real engineer will be on it within minutes, 1-888-488-8138.