Get in touch
Three ways to reach us
Live chat
Chat widget on every page
Click the chat bubble bottom-right. A real engineer responds in under 30 seconds, 24/7.
Start a chat →Phone
+1 (302) 366-3531
US business hours 9am-6pm ET. Emergency line 24/7 for active customers.
Call now →Email
support@dialerportal.com
Typical response under 4 hours during business hours. Attach screenshots and logs to speed things up.
Send email →30s
Avg chat response
4hr
Avg email response
99.99%
Platform uptime
24/7
Emergency line
FAQ
Support, explained
Is support included with hosting?
Yes — all hosted dialers include unlimited chat, email, and emergency phone support at no extra charge.
What counts as an emergency?
Anything that stops you taking calls: outages, carrier issues, dialer crashes, agent login problems. Pick up the phone, day or night.
Do you support customers on someone else’s install?
Yes — we offer hourly and retainer support for any Vicidial deployment, even if we didn’t install it.
Need help right now?
Call or email and a real engineer will be on it within minutes.