A phone system that keeps your chairs full and your front desk calm.
Dialerportal gives dental clinics a Cloud PBX built around the appointment book: reminder and recall campaigns that cut no-shows, out-of-hours routing for the patient with a cracked molar at 9pm, and call queues so nobody hits voicemail while your coordinator is chairside taking impressions.
Built for the way a dental practice actually answers the phone
Reminders, recall, emergency triage and multi-site routing, all running on one Cloud PBX instead of a reminder app, an answering service and a phone system that never speak to each other.
Reminder and recall campaigns
Two-way SMS confirmations
Out-of-hours emergency triage
An auto-attendant that sorts patients
Call queues for treatment hours
Voicemail that reaches the right person
One system across every practice
From porting your number to a quieter front desk
Keep the number printed on your appointment cards, map the routing around treatment hours, and turn on reminders before your next recall run.
Port your practice numbers
We move your existing clinic lines over so patients, referring dentists and labs keep reaching you on the number they already have, and add DIDs for any new location or a toll-free line for group inquiries.
Map routing to the clinic day
Build the IVR menu, the ring groups per site and the business-hours rules for opening, lunch, close and weekends, then set the after-hours path to the dentist on call.
Switch on reminders and recall
Register your SMS sender for A2P 10DLC, write the confirmation and recall templates, and load overdue hygiene lists for the dialer or an AI voice agent to work.
Watch what the phone is costing you
Dashboards show missed calls by hour, how long new patient calls waited and which reminders got a reply, so you can add a queue member at 8am or move recall to a quieter block. Call recording is there when a booking is disputed.
An AI voice agent for the calls your front desk cannot get to
The Cloud PBX routes calls to people. The AI voice agent covers what is left over: the 8am overflow while two staff are turning over operatories, the new patient who calls at 8pm, the recall callback on a Saturday. It books what it can and hands anything clinical to a human. It is not a replacement for your team and it does not give dental advice.
Answers while the whole team is chairside
Between the 8am seatings and the post-lunch block, your coordinator is often the only person not gloved up, and the phone still rings. The AI voice agent picks up the calls the queue could not, answers what a new patient actually asks about hours, parking, which plans you take and whether you see walk-ins, and warm transfers to the desk the moment someone is free.
Books and moves appointments on the call
A patient calling to push Tuesday's crown seat to next week does not need a person. The agent takes the request, books or reschedules it on the call, and logs the outcome to your CRM alongside every other call. A cancellation gets captured with a reason instead of quietly becoming a chair nobody knew was open.
Escalates a real emergency, never advises on it
Facial swelling, a knocked-out tooth or bleeding that will not stop after an extraction is not something an AI should be talking a patient through. The agent is scripted to hear the urgency, skip the routine questions and warm transfer straight to the dentist on call. It gives no diagnosis, no painkiller suggestion and no opinion on whether something can wait until morning.
Catches the recall callbacks nobody is there for
Hygiene recall texts and voicemails get returned in the evening, on a lunch break, on a Sunday, precisely when the desk is empty. The agent answers those callbacks, books the six-month visit or takes a message with the days the patient can come in. Your coordinator opens Monday knowing who already booked instead of working the whole list again.
The tools behind your dental clinics phone system
Dental Clinics run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Dental phone systems, your questions answered
What practice owners and office managers ask before moving the clinic line to the cloud.
It is a Cloud PBX for dental practices that runs on the internet instead of a box in your server closet. You get an auto-attendant that sorts new patient, billing and emergency calls, ring groups and queues so the front desk is never the only line, out-of-hours routing to the dentist on call, voicemail-to-email, two-way SMS for confirmations, and dialing tools for recall. Seats start at $19 a month with no contract.
Yes. You can send SMS appointment reminders and take confirmations by reply, and place voice reminders with a preview dialer or an AI voice agent for patients who do not text. When a cancellation opens a chair, your coordinator can message a short-notice list and take the first reply. Reminders and replies sit next to the call history for each patient, so the desk sees one thread rather than checking a separate reminder tool.
Business-hours routing gives evenings, weekends and public holidays their own plan. Callers hear an emergency greeting, and choosing the urgent option rings the dentist on call on a cell phone or the mobile softphone, with the practice number showing as caller ID so their personal number stays private. If nobody answers, the call falls through to a second on-call extension and then to a voicemail that emails the audio straight to the practice manager.
Yes. Each site keeps its own number, greeting and opening hours, while staff share one extension list and can dial or transfer between practices without paying for the call. If your Riverside office is swamped at 8am, its queue can overflow to reception downtown instead of sending patients to voicemail. Hygienists and associates who work across sites take their extension with them on the browser or mobile softphone.
Dialerportal integrates with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel, which is where most practices track new patient inquiries and marketing follow-up. Click-to-call dials a patient from that record and logs the call against it automatically, so nobody rekeys notes after a reminder round. If your practice management software is not on that list, the phone system runs alongside it and your team still works from one screen for calls and texts.
Setup is measured in hours, not weeks. There is no hardware to install, no cabling and no engineer visit: staff answer from a browser tab, a mobile app or your existing desk phones over SIP trunking. Number porting runs in the background while your old line keeps working, so the practice never goes dark between patients. Billing is month to month, and US-based support answers in about 30 seconds on 1-888-488-8138.
Yes. It answers in natural conversation around the clock and takes the calls your queue does not: after hours, weekends and the 8am rush. It can answer questions about hours, parking, insurance and what a new patient visit involves, book or reschedule an appointment, take a message and warm transfer to your team. It does not give clinical advice, diagnose pain or judge whether a symptom can wait, and urgent callers go to the dentist on call. Every call and its outcome logs to your CRM.
Stop losing patients to a busy front desk
See how quickly your practice can be running reminders, recall and after-hours triage on one system, or talk to a human at 1-888-488-8138.