A phone system that keeps sales, service and parts calls out of voicemail.
Dialerportal runs your dealership on a Cloud PBX built for how a store actually works: a department menu that separates sales, service and parts, queues sized for your BDC, after-hours handling for the Sunday trade-in enquiry, and every call logged against the customer record in your CRM.
Built for the way a dealership answers the phone
Most stores lose deals at the switchboard, not on the lot. This Cloud PBX puts service bookings, test-drive requests and parts enquiries in front of the right person the first time they call.
Sales, service and parts on one number
Queues sized for your BDC
Evenings, Sundays and holidays covered
One system across every rooftop
Every call lands on the customer record
Text the customers who won't pick up
See where the store drops calls
From front desk to full department routing
Keep your existing store numbers, map your departments, connect the CRM, and have the phones answering properly the same week.
Port your store numbers
Bring across the main line, the service number and any tracking numbers running on your used-car listings, so nothing on your window stickers or service reminders has to change.
Map the departments
Build the menu for sales, service, parts and finance, then set the ring groups and queues for your BDC, advisors and floor staff. Set separate hours for the showroom and the service lane.
Connect the CRM and go live
Link HubSpot, Salesforce, Pipedrive, Zoho or GoHighLevel so calls log against the customer, then have staff take calls from the browser or the mobile softphone. Setup runs in hours, not weeks.
Tune from the numbers
Check which department is abandoning calls at 10am on a Saturday, adjust queue overflow and after-hours handling, and use recordings to tighten how the BDC handles trade-in and test-drive enquiries.
An AI voice agent for the calls that come in after the lot goes dark
The service drive shuts before the showroom, the showroom shuts before your customers finish work, and the trade-in calls keep arriving on Sunday. A Dialerportal AI voice agent answers those calls in natural conversation, works alongside the Cloud PBX rather than in place of your BDC, and hands anything it should not handle to a person.
Service bookings taken after the lane closes
A customer calling at 7pm about an oil change, a brake noise or an open recall gets a conversation instead of a voicemail box. The agent checks what they drive and their mileage, books them into an open slot on the drive schedule, and notes whether they need a loaner or the shuttle. It can also move or cancel an appointment a customer already has.
Trade-in and test-drive callers qualified overnight
When someone calls off a used-car listing, the agent takes the year, make, model, mileage and rough condition of what they are driving now, plus how soon they want to be in something else. For a test drive it captures the stock number or the vehicle they saw and the times they can come to the store. It never puts a figure on the trade: the appraisal stays with your used-car manager.
Stock, hours and the questions that fill voicemail
Most out-of-hours calls are simple: is the silver truck from the ad still on the lot, what time does the parts counter open on Saturday, does the service lane take walk-ins, which door is collision drop-off. The agent handles those directly so the BDC does not open Monday to forty messages that could have been answered on the spot. It will not quote payments, rates, approval odds or tax treatment, and anything touching financing goes to a person in F&I.
Hot buyers handed straight to the desk
If the caller wants to come in this afternoon or is asking about a unit that has been sitting, the agent warm transfers them to the BDC or the sales desk while they are still on the phone. When the store is closed or everyone is tied up in the Saturday rush, it takes the details instead and logs the call and its outcome against the customer record in your CRM, the same as any call a person answered.
The tools behind your car dealerships phone system
Car Dealerships run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Dealership phone systems, answered
What general managers and fixed ops directors ask before switching the store over.
It is a Cloud PBX built around dealership departments. An auto-attendant splits sales, service and parts, ring groups and queues distribute calls to your BDC and service advisors, business-hours rules cover the showroom and the drive separately, and voicemail-to-email catches whatever comes in overnight. Calls sync to your CRM, and multi-rooftop groups run every store on one system. It starts at $19 per seat per month, month to month.
Yes, and that is the main reason stores move over. The auto-attendant gives each department its own option, and each option points at a ring group or queue you control: BDC agents in one, service advisors in another, the parts counter in a third. You can set separate hours per department, so a service call at 6pm gets after-hours handling while the showroom is still open and taking sales calls.
Put your advisors in a queue rather than on individual extensions, so calls hold for the next free person instead of hitting a busy line or rolling to a dead voicemail box. Set overflow so a long wait spills to the BDC. After hours, an AI voice agent can capture the booking request, and voicemail-to-email delivers anything left over to the service inbox so it gets called back first thing.
Yes. Each rooftop gets its own local numbers, greeting and department menu, while everything runs on one platform with one bill. Staff transfer between stores as internal calls, so a customer at the Toyota store can be handed to the Honda store without being told to hang up and dial again. Reporting rolls up across the group or filters down to a single location.
Dialerportal integrates with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel. Inbound and outbound calls log against the customer record automatically, along with recordings, so an appraisal call and the follow-up two days later sit on the same timeline. Click-to-call works from the record, which speeds up unsold-traffic follow-up and service reactivation lists without anyone typing numbers by hand.
Setup runs in hours rather than weeks. There is no PBX to install in the back office: staff answer from a browser or the mobile softphone, so a salesperson on the lot takes calls on the store number from a phone in their pocket. Number porting is the longest part and runs in the background while you keep taking calls. Support is US-based and answers in about 30 seconds.
It answers the calls the store cannot: the 8pm service booking, the Sunday afternoon trade-in call, the Saturday overflow when every BDC rep is already on a line. In natural conversation it books or reschedules service work, qualifies a trade-in or test-drive lead, answers stock, hours and location questions, and warm transfers a ready buyer to a person. It does not appraise vehicles, quote payments or discuss financing terms, and it escalates all of that to your team. Every call is logged to the CRM.
Stop losing service bookings to a busy signal
See how your store handles a Saturday rush of sales, service and parts calls at once, or talk to a person at 1-888-488-8138.