Ecommerce Order Confirmation

Confirm every order before you ship it.

Dialerportal automatically confirms or cancels each new ecommerce order by voice call, SMS and WhatsApp before dispatch — so online stores cut fake COD orders, slash RTO (return-to-origin), and stop paying to ship parcels that bounce back.

What it does

Automatic confirmation across call, SMS and WhatsApp

Every new order is verified on the channels your customers actually answer — keypress on the call, or a quick reply by text.

Automated confirmation call

Every new order triggers an outbound voice call to the customer. They confirm or cancel with a simple keypress — so the order is verified before you ever pack or ship it.

SMS confirmation

Send an instant order-confirmation SMS over A2P 10DLC. The customer replies to confirm or cancel, and the response is logged against the order automatically.

WhatsApp confirmation

Reach customers on the channel they actually read using the WhatsApp Business API. A confirm/cancel prompt arrives in chat, ideal for COD-heavy markets where WhatsApp is primary.

Retries and channel fallback

No answer on the call? The system retries and falls back across SMS and WhatsApp until the customer responds — so confirmation isn't lost to a single missed ring.

Connects to your store and CRM

Integrates with your online store and CRM so new orders flow in and confirm/cancel status flows back — no manual exports, no copy-pasting order numbers.

Confirm or cancel before dispatch

Only verified orders move to fulfilment. Cancelled and unreachable orders are flagged before dispatch, so your team never ships a parcel that's going to bounce back.
Why it matters

How does confirming orders cut fake orders and RTO?

In cash-on-delivery ecommerce, the order isn't real until the customer says so. Verifying intent before dispatch protects your delivery rate and your margin.

Fewer fake and duplicate orders

Cash-on-delivery invites prank, duplicate and abandoned orders. Automated confirmation filters them out up front, so your warehouse only works on real, intent-verified orders.

Lower RTO and shipping cost

Return-to-origin (RTO) is the silent margin-killer in COD ecommerce. Confirming intent before dispatch cuts failed deliveries — and the forward and reverse shipping cost that comes with them.

Faster, cleaner dispatch

Your packing team starts the day with a clean queue of confirmed orders instead of chasing customers by phone. Couriers carry fewer doomed parcels, so delivery rates climb.

One platform, fully managed

Voice, SMS and WhatsApp confirmation run from the same no-code platform as your PBX and dialer — live in hours, not weeks, with dedicated human support if you get stuck.
How it works

From new order to clean dispatch queue

A no-code flow that runs on the same platform as your Cloud PBX and dialer — live in hours, not weeks.

01

A new order lands

When a shopper places an order — especially cash-on-delivery — your store sends it to Dialerportal automatically through a store or CRM integration.

02

We reach the customer

An automated voice call goes out first, with SMS and WhatsApp confirmation prompts as parallel or fallback channels — meeting the customer wherever they respond.

03

Customer confirms or cancels

The customer confirms or cancels by keypress on the call or a reply on SMS/WhatsApp. Retries and fallbacks keep trying until you get a clear answer.

04

Status syncs back, then dispatch

Confirmed, cancelled or unreachable status writes back to your store/CRM. Only confirmed orders move to dispatch — fake orders and RTO are stopped before they cost you.

Pair order confirmation with AI Voice Agents for natural confirmation calls, run it alongside your call center for the orders that need a human, and see transparent per-seat pricing with no contracts.

FAQ

Ecommerce order confirmation FAQ

The questions online stores ask before automating order confirmation.

Dialerportal's ecommerce order confirmation for online stores is an automated workflow that contacts every new customer by voice call, SMS and WhatsApp the moment an order is placed, and asks them to confirm or cancel before the order is dispatched. It runs without your team dialling manually, and the confirm/cancel result syncs back to your store or CRM.

Stop shipping orders that bounce back

Automate confirm-or-cancel by call, SMS and WhatsApp before dispatch. Talk to a human in about 30 seconds via the chat widget, or call +1 (302) 366-3531.