Every membership inquiry gets answered, even in the middle of the 6pm rush.

It is a Cloud PBX for fitness clubs that runs over the internet rather than a box behind the front desk. You get an auto-attendant that separates membership, booking, billing and access calls, queues and ring groups so the desk is never the only line, class and PT booking routing, two-way SMS, voicemail-to-email, and a dialer for cancellation saves and win-back lists. Seats start at $19 a month, month to month.

Peak-hour calls fail because one person is doing check-ins, tours and the phone at once. A queue holds callers with a position announcement instead of a busy tone, then rings a group: front desk, membership advisor, then the manager's mobile softphone. Any call still unanswered drops to a mailbox that emails the audio, so the advisor can call the prospect back that evening rather than finding a note the next morning.

Yes. Booking calls route to their own queue so trainers are not pulled off the floor mid-session, and an AI voice agent can take routine ones: confirming a class spot, moving a PT appointment, or telling a caller a session is full. SMS handles confirmations, waitlist openings and last-minute class cancellations, and anything the agent cannot resolve transfers to a person with the call history attached.

Lapsed members, failed payments and cancellation requests all become call lists your retention staff can work in a scheduled block. Preview dialing puts the member record on screen before the call connects; predictive dialing gets through a long lapsed list faster. Calls are recorded so you can hear which save offers land, and every attempt is logged, so nobody gets called twice about the same freeze request.

Yes. Each club keeps its own number, greeting and opening hours while all sites share one extension list, so staff transfer a caller between locations instead of reading out another phone number. If your downtown desk is buried at 6pm, its queue can overflow to a quieter club. Trainers and managers who cover multiple sites take their extension with them on the browser or mobile app.

Hours, not weeks. There is no hardware to install and no cabling: staff answer from a browser tab, a mobile app or the desk phones you already own over SIP trunking. Porting runs in the background while the old line keeps working, so the club never goes dark between classes. Billing is month to month with no contract, and US-based support answers in about 30 seconds on 1-888-488-8138.

The Cloud PBX routes calls to your desk, your advisors and your GM. The AI voice agent covers what those people never reach: the 5:45am caller, the Sunday timetable question, the overflow when the counter is three deep in January. It answers membership, class and day pass questions in conversation, books tours and trials, takes freeze and cancellation requests, and warm transfers anyone who needs a person. It does not replace your desk staff and it does not give medical or contract advice.