Every reservation call gets answered, even at check-in rush.
Dialerportal gives hotels, restaurants and event venues a Cloud PBX shaped around service hours: queues that hold a caller through the 4pm arrivals wave instead of dumping them on voicemail, a multilingual greeting for guests who booked from abroad, and clean transfers between reception, the kitchen pass and your events team.
Built for a front desk that is never only doing one thing
Direct bookings, department transfers, multilingual guests and the dinner-service rush all run on one Cloud PBX, instead of a handset behind the desk, a separate reservations line and a voicemail box nobody clears until Monday.
A reservation line that never rings out
Queues for the rush you can set your watch by
Greetings your international guests understand
Transfers between reception, kitchen and events
Two-way SMS for confirmations and waitlists
One system across every property and outlet
See exactly when you are dropping calls
From your listed number to a phone that keeps up with service
Keep the number on your booking pages and door signage, map the routing to your service hours, and see where calls were being lost before the weekend rush.
Port your property numbers
We move the existing reception, reservations and restaurant lines across so guests, OTAs and suppliers keep reaching you on the numbers already published, and add local DIDs or a toll-free line for new outlets.
Map routing to your service hours
Build the IVR menu and language options, set ring groups for reception, restaurant, events and housekeeping, and give breakfast, dinner service, late night and seasonal closures their own business-hours rules.
Turn on messaging and overflow
Register your SMS sender for A2P 10DLC, write the confirmation and waitlist templates, and decide where an unanswered reservation call goes: a sister property, a manager's mobile or an AI voice agent.
Tune it after the first busy weekend
Check the analytics for the hours guests waited or hung up, then move a queue member, shorten the menu or extend the overflow path before the next peak.
The calls that come in while your desk is buried
Check-in rush, a full dining room, a coach party in the lobby, or 2am with one night porter on shift: an AI voice agent picks up the reservation calls and repeat guest questions nobody can get to, and hands the caller to a person the moment it should.
Takes the booking instead of letting it ring
A guest asking for a table on Saturday or a room for two nights next month can give the date, party size and name in normal conversation, and the agent books or reschedules it rather than sending them to voicemail. Callers who want a rate for a wedding block or a group of twelve get qualified first, so your events coordinator picks up a real inquiry with the dates and headcount already noted.
Answers what the desk gets asked fifty times a day
Check-in and checkout times, whether parking is on site and what it costs, pet policy, when the kitchen stops serving, whether the pool and gym are open, if the bar takes walk-ins, how far you are from the airport. The agent answers from what you tell it about the property and the menu, 24/7, so the receptionist standing with a guest at the counter is not fielding the same question by phone.
Speaks with guests who booked from abroad
An arriving guest calling about an airport transfer or a late check-in should not have to fight through it in a second language. The agent holds the conversation in the language the caller opens with, and passes anything it cannot settle to a person along with what has already been discussed, so the guest is not starting over at reception.
Knows which calls belong to a human
A guest locked out of a room, a complaint mid-stay, a medical or safety issue, or anything about a charge on a folio goes straight through to the duty manager or night porter as a warm transfer, not into a queue. Corporate and wedding inquiries route to your sales coordinator. The agent does not negotiate rates, take card details or make promises about a booking it cannot confirm, and every call lands in the CRM with its recording and outcome.
The tools behind your hospitality phone system
Hospitality run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Hospitality phone systems, your questions answered
What owners, general managers and front office leads ask before moving the property line to the cloud.
It is a Cloud PBX for hospitality that runs over the internet rather than a PBX box in the back office. You get an auto-attendant that sorts reservations, restaurant, events and housekeeping calls, queues so guests wait with a position announcement instead of a busy tone, multilingual greetings, out-of-hours routing, voicemail-to-email and two-way SMS for confirmations. Seats start at $19 a month, month to month.
Reservations get their own queue rather than competing with walk-in questions at the desk. Callers hear where they are in line, and if nobody picks up within the time you set, the call overflows to a ring group: another outlet, a second property or the duty manager on a mobile softphone. An AI voice agent can also handle availability and opening-hours questions during service, and the analytics show which hours are still losing calls.
Yes. The IVR can offer a language choice in the opening greeting, so an inbound guest picks their option before reaching a person and lands with the right team. You can also publish local DIDs in your main source markets, with numbers available in over 70 countries, so international guests dial an in-country number instead of paying for an overseas call to your front desk.
Each department gets its own IVR option, extension and ring group, so table bookings go to the restaurant, wedding and conference inquiries go to your events coordinator, and lost property goes to housekeeping. Staff can transfer between departments in one step, and any call that goes unanswered drops into that department's voicemail, which arrives as an email with the audio attached rather than waiting on a handset.
The phone system runs independently of your PMS or restaurant booking platform, so nothing about your existing setup has to change. Dialerportal integrates with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel, which is where most hotels and venues track group, wedding and corporate event inquiries. Click-to-call dials a lead from that record and logs the call automatically, so your sales coordinator is not rekeying notes after every callback.
Business-hours routing gives nights, seasonal closures and public holidays their own plan. Late callers hear a greeting with your check-in instructions, urgent options can ring the night manager on a cell phone with the property number showing as caller ID, and everything else goes to voicemail-to-email for the morning. Setup takes hours rather than weeks, and US-based support answers in about 30 seconds on 1-888-488-8138.
It answers the calls your desk cannot reach: during check-in, mid dinner service, or at 1am. In natural conversation it takes a table booking or a room inquiry, answers the repeat questions about check-in time, parking, pet policy, kitchen hours and whether the pool is open, speaks with guests in their own language, and transfers to reception, the events coordinator or the duty manager when a caller needs a person. It does not replace your team, and every call is logged with its outcome.
Stop losing bookings to a ringing phone
See how fast your property can be routing reservations, departments and out-of-hours calls on one system, or talk to a human at 1-888-488-8138.