A cloud phone system built for clinics & medical practices.
Dialerportal gives medical practices a reliable cloud phone system, IVR appointment lines, front-desk and multi-location routing, voicemail-to-email, after-hours handling, call recording and SMS reminders. 30+ clinics are already live with Dialerportal across the USA.
30+ clinics already live across the USA
Everything your front desk needs to handle patient calls
Dialerportal's cloud phone system for medical practices is a browser-configured platform that answers, routes and records patient calls, sends voicemails to email, and texts appointment reminders, with no on-prem PBX hardware.
IVR & auto-attendant for appointment lines
Call routing across front desk & locations
Voicemail-to-email
After-hours handling
Call recording
SMS appointment reminders
Why do medical practices run their phones on Dialerportal?
Reliable call handling, privacy-minded design and a setup measured in hours, without the cost and complexity of legacy on-prem systems.
Built for how clinics actually run
Built with patient-privacy in mind
Keep your existing numbers
Live in hours, not weeks
Explore the building blocks: Cloud PBX, VoIP Services and transparent pricing.
An AI voice agent for the patient calls that ring out
The Cloud PBX sends calls to your people. The AI voice agent takes what is left: the caller waiting while the front desk checks in a patient at the window, the 7pm reschedule, the Saturday refill request. It books, takes structured messages for the clinical team and hands urgent callers to a human. It gives no medical advice and it does not stand in for your staff.
Answers while the window is busy with a patient
Check-in, copays and a patient asking about their referral all happen at the desk, and the line rings out behind them. The agent picks up those calls in natural conversation and covers the routine questions: your hours, which entrance to use, where to park, whether you are taking new patients and what to bring to a first visit. When the desk is free again it can warm transfer instead of leaving a callback.
Books and reschedules without the phone tag
A patient moving next Thursday's follow-up, or calling back about the annual physical you texted them about, does not need to wait for a person. The agent books or reschedules on the call and writes the outcome to your CRM. A cancellation gets captured with a reason instead of turning into a slot nobody noticed was open.
Takes refill and results callbacks as clean messages
Refill requests and results callbacks are the calls that fill the front desk voicemail every afternoon. The agent collects only the details you tell it to ask for, such as the medication, the preferred pharmacy and a good callback window, and routes the message to the nurse or provider queue you choose. Nobody on your clinical team has to sit through a mailbox to find out who is waiting.
No advice, no triage, straight to a person when it matters
The agent will not interpret a symptom, suggest a medication, tell a patient whether something can wait or discuss a result. If a caller describes anything urgent, it stops the script, says a person is coming on the line and transfers to your on-call staff, or directs the caller to 911 and emergency services. You set that wording and that escalation path before it answers a single call.
Medical clinic phone system, FAQ
The questions practice managers ask before moving their phones to the cloud.
Yes. Dialerportal is a reliable cloud phone system used by clinics and medical practices to run appointment lines with an IVR auto-attendant, route calls across the front desk and multiple locations, send voicemails to email, handle after-hours calls, record calls and send SMS appointment reminders. 30+ clinics are already live with Dialerportal across the USA.
Dialerportal is built with patient-privacy in mind, access controls, call recording you govern, and routing that keeps sensitive calls with the right staff. We don't over-claim a certification; talk to our team about your specific compliance requirements before you go live.
Yes. You can ring the front desk first and overflow to a back office, a nurse line or a second location using round-robin, time-of-day and sticky-routing rules, so a busy front desk never sends a patient to a dead end.
We send automated reminders over A2P 10DLC messaging, and patients can confirm or reschedule by replying. Cutting no-shows with text reminders keeps the schedule full and reduces phone tag for front-desk staff.
An after-hours greeting switches on automatically when you close. Urgent calls can route to an on-call line while everything else goes to voicemail-to-email, so the front desk picks it up first thing the next business day.
Most clinics get core call handling, IVR, routing, voicemail-to-email and reminders, configured in hours rather than a multi-week project, because everything is set up in the browser with no on-prem hardware.
Yes. It answers in natural conversation around the clock and takes the calls the front desk cannot reach: after hours, weekends and the stretch when everyone is with a patient. It answers hours, location, insurance and visit preparation questions, books or reschedules, and takes refill and results callback requests as messages for your clinical team. It gives no medical advice and never triages symptoms. Urgent callers are transferred to a person or directed to emergency services. Every call logs to your CRM.
Give your clinic a phone system patients can count on
See how fast your practice can go live with IVR appointment lines, routing and SMS reminders, or talk to a human at 1-888-488-8138.