VoIP & call center questions, answered

No — VoIP (Voice over IP) sends calls as data, so it needs an internet connection to place or receive calls. What it does not need is a traditional phone line. If your internet goes down, Dialerportal automatically fails calls over to a backup: your mobile, another office, or the PSTN, so you never miss a customer. A typical VoIP call uses only ~85–100 kbps per line, so even a modest broadband or 4G/5G connection runs many calls at once.

A PBX (Private Branch Exchange) is the phone system that routes calls inside your business — extensions, auto-attendants, voicemail. VoIP is the technology that carries those calls over the internet instead of copper lines. They are not either/or: Dialerportal is a Cloud PBX delivered over VoIP, so you get full PBX features (IVR, routing, voicemail) with no on-site hardware. Learn more on our Cloud PBX page.

A VoIP call center runs all its inbound and outbound calling over the internet instead of phone lines, adding call-center features on top: predictive/progressive/preview dialing, IVR, live queues, agent scripts, recording and dashboards. Dialerportal's call center software bundles a VoIP dialer, routing and analytics in one platform — see VoIP call center solutions.

Yes. Because VoIP runs over the internet, you can make and take calls from your business number anywhere with a connection — your office, home, or abroad — using the softphone app. Your caller ID and extensions travel with you.

Most teams are live the same day. Dialerportal is no-code — we configure your auto-attendant, routing and users for you, and number porting is handled free. No hardware, no setup fees.