Connectivity built for high-volume call centers.
Dialerportal gives BPOs and outsourced contact centers best-in-class, low-latency global connectivity for high-volume inbound and outbound, SIP trunking and termination, DIDs in 70+ countries, predictive dialing with Vicidial hosting, and integrated A2P SMS, on one platform.
Why do BPOs choose Dialerportal for telephony?
Dialerportal's telephony for BPOs is a single platform combining global SIP trunking and termination, local DIDs in 70+ countries, predictive dialing and Vicidial hosting, A2P SMS and QA dashboards, purpose-built for high-volume outsourced contact centers.
Global SIP trunking & termination
Best-in-class, low-latency connectivity
DIDs in 70+ countries
Predictive dialer + Vicidial hosting
Scalable concurrent channels
Clean caller ID & compliance
A2P SMS, built in
Call recording + QA dashboards
Managed human support
Tier-0 capacity you can turn on per client program
The Cloud PBX routes calls to your agents. The AI voice agent takes what is left over: the repetitive contacts that eat queue time, the overflow when every seat is occupied, and the hours after your floor goes home. It answers in natural conversation, handles what it is scripted for and warm transfers the rest to a person. It does not replace agents and it does not make decisions on a customer's account.
Handles the tier-0 contacts on your busiest queues
A large share of any client program is the same handful of contacts: where is my order, what time do you close, what is my balance, has the payment gone through. The agent answers those in natural conversation so your trained agents stay on the calls that need a human. Anything outside its script goes to a person rather than being guessed at.
Collects and verifies before the warm transfer
When a call does need an agent, it asks for the order or account reference, the reason for the contact and whatever else the program script requires, then warm transfers with that context attached. Your agent picks up already knowing who is on the line instead of spending the opening of every call gathering the same fields. Handle time comes down without anyone rushing the customer.
Covers overnight and the spike weeks
Campaign volume rarely arrives evenly: a client's promo drops, a billing run goes out, an outage lands on a Sunday. The agent answers the overflow when every seat is taken and stays on the line once your floor goes home, taking messages and booking callbacks for the morning shift. You hold the client's coverage window without standing up a night shift or hiring against a spike that lasts two weeks.
Switched on per program, not across the whole floor
Each client campaign gets its own agent configuration, greeting and escalation path, so a collections queue and a retail support queue never share a script. Pilot it on one program, keep the rest fully staffed, and widen it once that client is comfortable with what it is answering. Calls and outcomes log to the CRM, so program reporting still comes from one place.
The stack behind your contact center
Explore the services that power high-volume BPO operations on Dialerportal.
Vicidial Services
VoIP Services
Call Center
BPO telephony, your questions
What outsourced contact centers ask before moving their connectivity to Dialerportal.
Yes. Dialerportal provides best-in-class, low-latency global SIP trunking and termination engineered for high concurrent volume, with predictive, progressive and preview dialing on the outbound side and scalable DID coverage on the inbound side, so a BPO can run high-throughput campaigns without route-quality or capacity bottlenecks.
We provision local DID numbers in 70+ countries, so you can give every campaign local-presence inbound coverage in the markets your clients serve and add new numbers as you onboard new programs.
Yes. We offer managed Vicidial hosting from $70/mo, paired with our SIP trunking and termination. You get the predictive dialer and Vicidial environment without building or maintaining the server yourself, so a new floor can be dialing in hours rather than weeks.
We support clean caller ID presentation with STIR/SHAKEN attestation, which helps your outbound numbers stay trusted and protects answer-seizure ratios. Call recording and QA dashboards give you the audit trail and scoring you need for compliance and client SLA reporting.
Yes. Integrated A2P 10DLC SMS lets agents send reminders, follow-ups and confirmations from the same platform that runs your voice, so text and call work together rather than living in separate tools.
Concurrent channels and seats scale per campaign with transparent per-seat pricing and no contracts. Most teams go live in hours, not weeks, and dedicated human support is one browser chat-to-call away, about 30 seconds to a real person.
It answers in natural conversation around the clock and absorbs the tier-0 contacts: hours, order and ticket status, balance questions and basic account lookups. It qualifies the caller, collects the details your agent would ask for anyway, and warm transfers when a person should take the call, otherwise it takes a message or books a callback. You enable it per program or per campaign, so overnight coverage and volume spikes do not need extra seats. Every call and outcome logs to your CRM.
Scale your contact center on better connectivity
Get high-volume SIP trunking, DIDs and dialing live in hours, or talk to a human at 1-888-488-8138.