Cloud PBX

Cloud PBX features

Every feature a small team needs to sound professional and never miss a call, configured in the browser and included in the seat price.

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Quick answer: a cloud PBX gives you auto-attendant and IVR, smart call routing, extensions and ring groups, voicemail-to-email, call recording, mobile and desktop apps, number porting, CRM integration and reporting. With Dialerportal every feature here is included in the per-seat price, configured from your browser, no hardware required.

Core features

Handle every call, properly

The essentials, included on every seat.

Auto-attendant & IVR

A virtual receptionist that greets callers and routes them by menu, built in the browser with no code.

Smart call routing

Round-robin, skills-based, sticky-agent or time-of-day, with overflow rules and fallback to voicemail.

Extensions & ring groups

Give everyone a proper extension, ring the whole team or a group, add and remove people in a few clicks.

Voicemail-to-email

Every voicemail arrives as an email with the recording and a searchable transcript, in the right inbox.

Call recording

Record for training, quality and disputes. Recordings are stored securely and searchable by keyword.

Mobile + desktop apps

Your business line on iOS, Android, Mac, Windows and web, with mid-call handoff between devices.
Advanced

The pieces that scale with you

Admin, integrations and analytics, without an IT team.

Business hours & holidays

Set schedules once so after-hours calls route to voicemail, an on-call phone or a different greeting automatically.

Number porting & new DIDs

Keep your numbers with free porting in 24 to 48 hours, and add local numbers in 70+ countries.

CRM integration

Native sync with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel. Calls and recordings log automatically.

Reporting & analytics

See call volumes, answer rates, missed calls and agent activity, so you can staff and coach on real numbers.

Browser admin

Add seats, change routing, record greetings and manage extensions yourself, from any browser, no tech visit.

US-based support

A human in the US answers in about 30 seconds, chat or call, right from the browser, at every price point.
See it priced on the cloud PBX pricing page, the cloud PBX for small business plan, or route callers with an auto-attendant.
FAQ

Cloud PBX features FAQ

A cloud PBX includes auto-attendant and IVR, smart call routing, extensions and ring groups, voicemail-to-email, call recording, business-hours and holiday rules, mobile and desktop apps, number porting, CRM integration and reporting. With Dialerportal these are included in the per-seat price rather than sold as add-ons.

Yes. You build the greeting and menu in the browser with no code, then route callers to the right person or team. Business-hours and holiday logic, overflow rules and fallback voicemail are all part of the same flow.

Yes. Calls can be recorded for training, quality and disputes, stored securely and searched by keyword. You control which lines record, and recordings are included, not a paid add-on.

Yes. Dialerportal integrates natively with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel, so calls, recordings and contact data log against your records automatically. Click-to-call from the CRM is included too.

See it on your own numbers

We will spin up a demo with your call flow so you can try the features live. Or reach a human at 1-888-488-8138.