Every call tied to an order, from checkout to delivered.
Dialerportal gives online stores a Cloud PBX built around the order lifecycle: an IVR that sorts pre-sales, WISMO and returns before an agent picks up, outbound confirmation and cash-on-delivery verification calls that kill fake orders before they ship, and CRM integration so every conversation lands on the right order ID.
Built for the calls an online store actually gets
Support inboxes handle the easy questions. The phone is where refund arguments, address changes, COD verification and "where is my order" land, so your Cloud PBX should know the order before the agent says hello.
Order confirmation and COD verification
An IVR that knows why they called
Calls attached to the order ID
AI voice agents for WISMO overflow
Peak season without a hardware order
Two-way SMS on the same number
Recordings for disputes and chargebacks
From storefront number to order-aware routing
Port the number printed on your packing slips, wire the IVR to your order stages, connect your CRM and start taking calls the same day.
Bring your store number over
Port the number on your packing slips and order confirmation emails so nothing printed goes stale, and add a toll-free line or local DIDs in the countries you ship to, with availability in 70+ countries.
Map the IVR to your order stages
Build menu options for order status, returns and exchanges, damaged deliveries and pre-sales, then point each one at the right queue, ring group and business-hours rule.
Connect your CRM and go live
Link HubSpot, Salesforce, Pipedrive, Zoho or GoHighLevel so calls log against the customer and order record, and put agents on the browser or mobile softphone. Most stores are taking calls in hours, not weeks.
Watch the peaks and tune
Use call analytics to see which order stages drive the most calls, when the WISMO spike hits after each shipping cutoff, and where to add agents or an AI voice agent before the next promotion.
The order calls nobody is left to answer
Your queues cover the calls agents pick up. The AI voice agent covers the ones that arrive at midnight, during a drop, or while every agent is already deep in a returns argument.
Order status after the support desk closes
The WISMO spike lands right after each shipping cutoff and again late at night, when a tracking page has read the same thing for three days and nobody is on the queue. The AI voice agent answers, takes the order number or the phone number the order was placed with, and works through the dispatch times, carrier handover and delivery windows you have given it. Anything outside that becomes a logged message on the customer record for the morning shift.
Cash-on-delivery confirmations the buyer calls back on
COD buyers routinely miss your confirmation call and dial the store number back at 9pm, long after the dialer session ended. The agent answers, confirms the item, the amount the courier will collect and the delivery address, and books or reschedules the delivery day when the buyer will not be home. It never takes a card number or any payment detail on the call, and anything that changes the order itself goes to a human.
Returns and exchanges captured as a real request
Instead of a voicemail saying "call me back about my order", the agent asks for the order number, the item, the reason and whether the caller wants a refund or an exchange, then logs it against the record like any other call. It does not approve refunds, quote a restocking fee or promise an outcome. Callers disputing a charge or reporting a damaged parcel are warm transferred to an agent.
Overflow through a drop and the January returns wave
During a launch or peak week every agent is already on a call and the queue keeps stacking, and an abandoned call from a shopper is an abandoned cart. The AI voice agent takes the overflow the queue would otherwise drop, clears the short order-status questions itself and passes pre-sales and complaints to the first free agent. It works alongside the Cloud PBX rather than standing in for your seasonal team.
The tools behind your ecommerce phone system
eCommerce run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
eCommerce phone system, your questions
What store owners and support leads ask before moving order calls to the cloud.
Dialerportal's cloud phone system for eCommerce is a browser-based Cloud PBX and contact center for online stores. It gives you an IVR that sorts callers by order stage, separate queues for WISMO and returns, a dialer for order confirmation and cash-on-delivery verification, two-way SMS, call recording and CRM integration so every conversation lands on the right order record. Seats start at $19 per month, month to month, and setup takes hours.
Calling before dispatch is the standard defense. An agent, or an AI voice agent, reaches the buyer, repeats the item and total, confirms the address and asks whether cash will be ready on delivery. Orders nobody answers or acknowledges can be held rather than shipped, so you avoid paying outbound freight, return freight and restocking on a parcel that was never going to be accepted. Recordings and call outcomes stay on the customer record for repeat offenders.
Two ways. First, the IVR puts order status on its own option, so those callers reach a queue built for short calls instead of sitting behind a refund argument. Second, an AI voice agent can answer order status calls after hours and during promotion spikes, taking the order number and escalating anything that turns into a complaint. Proactive SMS with the delivery window also stops many of those calls from being placed at all.
Yes. Dialerportal integrates with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel, logging the call, duration, outcome and recording against the customer record your order data already sits on. Agents also use click-to-call from that record, so an outbound confirmation or returns callback is attributed automatically. That gives you a full contact history when a shopper disputes what was said about a refund or a delivery date.
Yes. Because it is cloud based, you add seats for seasonal agents month to month and remove them when the peak passes, with no contract and no hardware to buy. Call queues hold callers with position and wait messaging, overflow routing sends spillover to a second ring group or an AI voice agent, and analytics show you the daily peaks so you can staff the next promotion from real numbers.
Yes. Number porting brings your existing store line to Dialerportal, so packing slips, order confirmation emails, marketplace listings and your contact page all keep working. You can add local DIDs for the markets you ship into and a toll-free number for domestic support at the same time. US-based support answers in about 30 seconds if you want help planning the cutover, or call 1-888-488-8138.
It answers on the store line 24/7 and handles the short, repeatable order calls: where is my order, what the delivery window is, a cash-on-delivery confirmation, or a return or exchange request taken down with the order number and reason. It can reschedule a delivery attempt and warm transfer to an agent when a caller disputes a charge, reports a damaged parcel or wants a refund decision. It does not approve refunds, never takes card details, and logs every call and outcome to your CRM.
Stop losing margin to fake orders and WISMO hold times
See how fast your store can confirm orders, verify COD deliveries and log every call against the order record, or talk to a human at 1-888-488-8138.