A phone system for salons where nobody has a free hand to pick up.
Dialerportal gives hair and beauty salons a Cloud PBX that catches booking calls while your stylists are mid foil and mid blow-dry, confirms appointments by text so chairs don't sit empty, and lets you run rebooking campaigns to clients who have drifted past their usual six weeks.
Everything a salon needs between the ringing phone and the filled chair
Someone calling about a Saturday color slot will try the next salon on the street if you don't answer. These Cloud PBX tools cover the call while your team is on the floor, and keep the column full afterward.
Calls that find a free pair of hands
Bookings taken after the last blow-dry
Reminders sized to the length of the service
Price and walk-in enquiries that reach someone
Rebooking campaigns for clients who drifted
One number across every chair and every branch
Proof of where your book is leaking
From the number on your salon window to live in hours
Bring your number across, build the routing around your busiest morning, and start capturing bookings the same week.
Bring the number your regulars already have
Your clients have it saved under "hairdresser" from two phones ago, and it is on the window, the loyalty card and every review you have collected. Porting carries it across on a date you pick with no downtime, and a second shop can take its own local DID at the same time.
Build the flow for Saturday, not Tuesday
Set the routing against your busiest morning: booking callers hunt from the front desk to the back desk to a manager's mobile, while color reps and delivery drivers take a separate option and stop jamming the line. Late nights and Sunday closing get their own rule so evening callers meet an AI voice agent instead of a dead ring.
Put your service list behind the reminders
Connect HubSpot, Pipedrive, Zoho or GoHighLevel so every call and text sits on the client record beside their formula and their usual stylist, then set reminder lead times service by service, from a quick nail infill up to a full day of extensions.
Answer between clients from day one
Reception picks up in a browser tab next to your booking software and stylists keep the mobile app at the station, usually the same day you set it up. Give it a month, then read the Saturday call report against how full the columns actually were and move a person onto the desk for the hours you were losing.
The AI voice agent for the calls nobody has a free hand for
Ten on a Saturday, every chair full, three people mid processing time and the phone going. A Dialerportal AI voice agent answers those callers in natural conversation, and answers again at nine at night when someone finally remembers their roots. It works behind the PBX: your desk takes what it can, the agent covers the rest.
Books, moves and cancels while the floor is flat out
A caller can book a cut and finish, move Thursday's balayage to the following week, or cancel outright without waiting for someone to peel off a client. The agent asks the service, the stylist they usually sit with and how much time it needs, so a full head of highlights is not squeezed into a half-hour slot. Confirmation goes out by text on the same thread reception already watches.
Answers the service, price and timing questions on repeat
Most calls are the same handful: what does a partial balayage run, do you charge extra for long or thick hair, how long should I block out for a keratin treatment, do you do bridal trials. The agent answers from the price list and service times you give it, in your language for your menu. Anything about someone's specific hair, a color correction, a reaction to a previous service, a chemical history, it hands to a stylist rather than guessing.
Fills the gap a cancellation just opened
When a four-hour extensions slot drops out on Friday, the agent can work through the people who asked to be told about an opening and offer the exact time on that specific stylist's column. Whoever takes it is booked on the call. The empty column gets filled while it still has a chance of filling instead of on Monday when the week is gone.
Knows when to put a human on the line
An unhappy client calling about a color that went brassy, a bride rearranging a party of eight, a supplier chasing an order: the agent recognizes those and warm-transfers to reception or the manager's mobile, or takes the message with the callback number if the salon is closed. Every call, what was asked and what it did lands on the client record in HubSpot, Pipedrive, Zoho or GoHighLevel, so the desk opens Monday knowing exactly what happened over the weekend.
The tools behind your hair & beauty salons phone system
Hair & Beauty Salons run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Salon phone system, your questions
What salon owners, managers and front desks ask before putting reception, the stylists and a second shop on one system.
It is a Cloud PBX for a business where everyone who could answer has their hands in someone's hair. An auto-attendant separates booking calls from color reps and delivery drivers, ring groups hunt from the front desk to the back desk to a manager's mobile, and two-way SMS covers confirmations and reschedules. Voicemail-to-email, CRM sync and call reporting come with it. It runs in a browser and a phone app from $19 per seat per month, month to month with no contracts.
Reminder timing is set per service, so a four-hour balayage can be confirmed days ahead while a blow-dry gets a same-day nudge. Clients reply by text in a thread the front desk watches, which is how you hear about a Saturday cancellation on Thursday rather than when nobody walks through the door. With that much notice, reception can text the people waiting on that service and usually fill the column before the stylist knows it opened up.
Yes. Multi-site salons can advertise one number and route callers by location, or give each shop its own local DID so the high street and the suburb branch both read as neighborhood businesses. Ring groups, opening hours and reporting are shared across sites, so a manager covering two shops answers either one from a single mobile app. When one salon is short-staffed on a Saturday, its calls can overflow to the other desk instead of ringing out.
Most regrowth clients slip a week or two past their window and then keep slipping. Pull everyone whose last visit was over six weeks ago and work the list with preview dialing: the desk sees the formula, the stylist and the last service on screen before the line connects, so the call opens with what they had done rather than a script. Shorter runs are quicker by click-to-call from the CRM, and every attempt logs against the client.
Give each stylist an extension with a voicemail box that emails them, so a client can leave a message about their formula, a fitting or a color they saved on their phone and get a reply between appointments. Booking calls still land at reception first, because a stylist standing at the backwash cannot check the column. Chair renters can hold their own DID on the same system and answer it wherever they are.
No, because seats are counted by the people who answer, not the chairs on the floor. A small salon usually runs two: the front desk and the owner's mobile. That is Cloud PBX at $19 per seat per month, month to month, answered from a browser tab on the machine already open at reception. Porting the number and building your Saturday routing takes hours rather than weeks, and US-based support picks up in about 30 seconds.
It picks up the calls nobody was free to take: the ten o'clock Saturday rush when every stylist is mid foil, and the evening hours after you have swept up. It books, moves or cancels an appointment, says what a service costs and how long to allow, and offers a gap when someone wants sooner. It does not replace your desk. Anything it should not decide, a complaint about a color, a chemical reaction, a wedding party, goes warm-transferred to a person, and every call is logged to the CRM.
Stop letting the phone ring out at the busiest hour
See how quickly your salon can be capturing booking calls, texting reminders and rebooking lapsed clients, or talk to a human at 1-888-488-8138.