Stop losing quote calls in the middle of peak season.
Dialerportal runs your moving company on a Cloud PBX shaped around the job: quote and survey enquiries reach an estimator instead of a full voicemail box, dispatch and crews stay reachable on moving day, and the confirmation call about the date and the delivery address is logged where the office can find it.
Built for quote season, moving day and everything between
A homeowner calling three movers for a quote books the one that picks up. This Cloud PBX makes sure that is you, then keeps the office, the dispatcher and the truck on the same phone system once the job is on the calendar.
Quote calls and booked moves down different paths
Estimator queues that survive May to September
The 8pm call about a Saturday move
Dispatch, drivers and crew leads on one system
Confirm the date, the address, the arrival window
Local numbers where you load and where you deliver
Every quote conversation on the customer record
From the number on your trucks to crews on mobile
Keep the number your trucks and yard signs already carry, route the callers, put dispatch and drivers on their phones, and be live the same week.
Port the number on your trucks
Bring across the main line, the quote number running on your ads and Google listing, and any toll-free line, so nothing on your trucks, wraps or yard signs has to be repainted.
Route the three kinds of caller
Build the menu for new quotes, booked moves and billing, then set the estimator queue, its overflow and separate hours for the office and the dispatch line.
Put crews and the office live
Install the mobile softphone for drivers and crew leads, put the office on the browser, connect your CRM, and start taking calls. Setup runs in hours, not weeks.
Tune for the season
Watch which weeks and hours your queue backs up, adjust overflow and after-hours handling before the summer rush, and use recordings to tighten how estimators handle a first quote call.
The quote call at 9pm on a Sunday still gets answered
A homeowner calls three movers in one evening and books whoever picks up. The Cloud PBX gets callers to your estimators and dispatchers during the day; the AI voice agent takes the ones left over: the after-hours enquiry, the seventh caller when every estimator is on a line, the customer whose truck was due at eight.
Takes the details a quote is built from
It asks for the move date, the pickup and delivery addresses, the property size in bedrooms or square footage, floor and elevator or stair access, and whether packing, storage or specialty items like a piano are involved. That arrives with your estimator as a written enquiry rather than a name and a number on a voicemail. It does not quote a price or promise a truck: pricing stays with the person who does the survey.
Books the survey while the caller is still on the line
It offers open in-home or video survey slots and books one before the caller moves on to the next mover on their list. When a closing date slips or a landlord changes the handover day, it reschedules the survey on the same call instead of leaving a message for the office.
Answers the questions you get asked every June
How far ahead a month-end Saturday needs to be booked, whether you cover a given city or go interstate, what a survey involves, whether you supply boxes and packing, how the deposit works. It answers from what you tell it and nothing else, and hands anything binding to a person.
Move-day problems reach dispatch, not a mailbox
A crew running two hours late, a loading dock that was never booked, a delivery address the driver cannot get a truck into: the agent recognizes a job already on the calendar and warm transfers the caller to dispatch rather than working through quote questions. If dispatch is on another call, it takes the address, the job and the callback number and logs it against the record so nobody has to reconstruct the story later.
The tools behind your moving companies phone system
Moving Companies run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Moving company phone systems, answered
What owners and operations managers ask before moving the phones off the old system.
It is a Cloud PBX built around how a moving company actually takes calls. An auto-attendant separates new quote enquiries from customers with a move already booked, estimators sit in a queue so survey requests do not ring out, dispatch and crew leads answer on mobile softphones, and voicemail-to-email catches after-hours calls. Calls log to your CRM, SMS confirms dates and addresses, and it starts at $19 per seat per month, month to month.
Put estimators in a call queue instead of on individual extensions, so a homeowner calling in June waits for the next free person rather than hitting a busy tone. Set overflow to office staff when the queue backs up, add seats month to month as summer volume climbs, and let an AI voice agent capture enquiry details when everyone is already on a call. Dashboards show which weeks and hours actually spike.
Yes. Crew leads, drivers and dispatchers use the mobile softphone, so they reach customers from your company number rather than a personal cell, and the customer sees a number they recognize when the truck is delayed. Transfers between the road and the office are internal calls. If a driver cannot be reached mid-route, the call rings a dispatch ring group instead of going nowhere, and anything missed arrives by voicemail-to-email.
Yes. Two-way SMS on A2P 10DLC lets the office confirm the move date, the pickup and delivery addresses, the arrival window, elevator or parking arrangements, and any change to the crew's ETA. Customers reply in the same thread, so the confirmed address sits beside the call history rather than in someone's personal messages. It runs on the same platform as your calls, so nothing gets copied between systems.
Many long-distance movers find it helps. A family relocating out of state is more likely to answer and to call back a number carrying their own area code than an unfamiliar one. Dialerportal provides DIDs in 70+ countries plus toll-free numbers for national campaigns, and every one of them routes into the same auto-attendant and estimator queue, so extra numbers do not mean extra phones to watch.
Setup runs in hours, not weeks. There is no PBX to install at the yard: the office answers in the browser, crews answer on their phones, and porting your main number happens in the background while you keep taking bookings. Calls, recordings and notes sync into HubSpot, Salesforce, Pipedrive, Zoho or GoHighLevel so every quote sits on the customer record. US-based support answers in about 30 seconds on 1-888-488-8138.
It answers in natural conversation, day or night, and works through the enquiry the way an estimator would: move date, pickup and delivery addresses, property size, stairs or elevator access, and whether packing or storage is wanted. It can book or reschedule a survey, answer questions about your service area and how much notice a summer Saturday needs, and warm transfer a move-day problem straight to dispatch. It never prices a move or commits to a date, and it logs the call and its outcome to your CRM.
Answer every move enquiry this season
See how your office handles a June morning of quote calls, survey bookings and a driver stuck at a loading dock, or talk to a person at 1-888-488-8138.