Take new client enquiries without ever interrupting a session.

It is a cloud phone system for private therapy practices, from a solo clinician to a small group. You get a practice number separate from your personal cell, an auto-attendant that splits new client enquiries from existing clients, voicemail delivered privately to your email, business-hours routing so the phone stays quiet during sessions, and SMS appointment reminders. It runs from a browser or mobile app, starts at $19 per seat per month, and has no contract.

Business-hours routing sends calls to voicemail during your session blocks instead of ringing through, so nothing interrupts the room. The greeting a prospective client hears can set expectations, for example that you return intake calls between 12 and 1. Voicemails land in your inbox as audio, so you can listen in the gap between clients and call back the same day rather than losing the enquiry to the next therapist on the directory.

The setup helps: voicemail goes to one named inbox rather than a speaker in a shared space, call recording is optional and can be left switched off entirely, and each clinician in a group practice has their own extension and mailbox. Your personal mobile number is never shown when you return a call through the app. If your practice has specific regulatory requirements, call 1-888-488-8138 and our US-based team will walk through exactly how the account is configured.

Most practices state that the office is closed, give the hours calls are returned, make clear that voicemail is not monitored overnight or at weekends, and direct anyone in crisis to emergency services or a crisis line. You record that greeting once and schedule it to play automatically outside your working hours, so no caller is left guessing at 11pm whether someone is listening.

Yes. Two-way SMS on registered A2P 10DLC messaging sends a reminder ahead of each session and lets the client text back to confirm, reschedule or cancel. Keep the wording neutral and non-identifying, since a text may be seen by someone else in the household. Replies come into the same platform as your calls, so a cancellation is not sitting unread on a personal phone.

One seat is a normal way to start. A single clinician typically uses a practice number, an out-of-hours greeting, voicemail-to-email and session reminders, and skips the queues and ring groups entirely. Setup takes hours rather than weeks, billing is month to month with no contract, and if you later add an associate or an intake coordinator you add a seat instead of replacing the phone system.

Yes. The AI voice agent answers the enquiry calls that arrive while your door is closed, after hours and at weekends. It explains your fees, sliding scale policy, whether you are in network, your telehealth options and your current waitlist, then books an intake consult or takes a message. It never offers counseling, opinions on symptoms or clinical guidance, and anyone who mentions being in crisis is transferred to a human or directed to emergency services and a crisis line straight away. Every call is logged with its outcome.