Every quote request gets answered, even when the whole crew is on site.
Dialerportal gives renovation contractors a Cloud PBX that fits a business run out of vans and site offices: quote calls routed to whoever can actually book the survey, crews reachable on the company number from their own phones, supplier and subcontractor calls kept off the line homeowners are calling, and nothing left ringing into an empty office.
Built for a business that is never all in one place
A homeowner calling about a kitchen or a loft conversion rings three contractors and books the one who picks up. This Cloud PBX makes sure that is you, whether your team is on a scaffold, in a supplier yard or halfway between two jobs.
New quotes never queue behind a supplier
The company number rings on site
Dispatch to the nearest crew
Site surveys booked without a callback
Confirm surveys and deliveries by text
Enquiries land in your pipeline, not a notepad
See how many jobs the phone cost you
From one ringing mobile to a proper company line
Keep the number on your vans and yard signs, put the crew on it, and have quote calls landing in the right place within the week.
Port the number on your vans
Bring across the number printed on your vehicles, yard signs and Google listing so no advertising has to be reprinted, and add local numbers for any new area you want to cover.
Split quotes from live jobs
Build the menu for new enquiries, existing customers and suppliers, then set the ring groups for your estimators, site managers and office staff along with your real working hours.
Put the crew on the softphone
Site supervisors and project managers install the mobile app and start taking company calls from the job, while the office answers from the browser. Setup runs in hours, not weeks.
Tighten the follow-up
Review which enquiries went unanswered and when, adjust the after-hours handling, and use recordings to sharpen how surveys get booked on the first call rather than the third.
An AI voice agent for the calls that come in while you are swinging a hammer
Most renovation enquiries land between 6am and 9pm, and most of them land when every person who could answer is on a job. A Dialerportal AI voice agent answers those in natural conversation, tells a real kitchen or addition lead from a siding salesman, and books the survey. It does not price work, advise on permits or code, or commit your crew: anything that needs judgment goes to a person.
Answers when nobody can put the tools down
A homeowner calling about a kitchen gut or a basement finish gets a real conversation at 7am, at 8pm on a Sunday, or while your estimator is halfway up a ladder. It works alongside the Cloud PBX: your ring groups get the call first, and the agent only picks up what would otherwise have rung out. Every call it takes is logged to the CRM with its outcome, the same as a call the office answers.
Qualifies the job before you drive to it
It asks what your estimator would ask on the first call: what the work is, whether it is a full gut or a refresh, the town and ZIP, whether the caller owns the property, whether drawings or permits are already in play, and when they want work to start. A powder room someone is thinking about for next spring gets handled differently from an open addition whose contractor walked off. The answers are on the record before anyone books a truck.
Books the site survey while they are still interested
It offers your real survey windows, takes the address and the number to reach them on that day, and puts the appointment on the calendar without waiting for someone to come off a job. If the homeowner has to move it because the drywall crew is in that morning, it reschedules on the same call. It will not put a price or a start date on the work over the phone: those come from your estimator after the walkthrough.
Keeps merchants and cold callers out of your day
Supply houses confirming a delivery window, subcontractors chasing a check, and the lead resellers who call every remodeler in the county all get dealt with without interrupting a walkthrough. Genuine ordering and scheduling calls are noted or routed to whoever handles buying, and the pitches are ended politely. When a caller has a live job going wrong, water through a ceiling, a failed inspection, a crew that never showed, the agent warm transfers to a human or escalates by your rules instead of leaving a message.
The tools behind your renovation companies phone system
Renovation Companies run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Renovation phone systems, answered
What owners and project managers ask before moving the company line to the cloud.
It is a Cloud PBX shaped around contract work. An auto-attendant separates new quote requests from live job calls and supplier enquiries, ring groups reach the crew closest to the job, and the mobile softphone puts the company number in every fitter's pocket. After-hours calls are captured by an AI voice agent or voicemail-to-email, and everything syncs to your CRM. It starts at $19 per seat per month, month to month.
Put your estimators and office staff in a ring group instead of relying on one mobile. The call tries several people at once, then rolls to the next group rather than dying in a voicemail box. If nobody is free, an AI voice agent can take the address and the type of work, and voicemail-to-email lands the recording in the office inbox within seconds so the callback happens the same day, not two days later.
Yes. The mobile softphone lets fitters, site supervisors and project managers make and receive calls on the business number from their own handsets, so no personal numbers get handed out on site. Calls are logged and can be recorded like any office call, and when someone leaves the company you simply remove the seat. There is also a browser softphone for anyone working from the office or from home.
You can build ring groups by area or by trade, so calls about a specific region or a specific type of work reach the team already covering it rather than the whole company at once. Pair that with a local DID for each town you serve and homeowners get a familiar area code, while your office sees which number the enquiry came in on and can gauge which areas are actually generating work.
That is exactly what the auto-attendant is for. Suppliers, merchants and subcontractors take their own option and land with whoever handles ordering and accounts, so the estimator is not stuck on the phone about a delayed delivery when a homeowner is calling about a full kitchen refit. You can also give the buying side its own direct number and skip the menu entirely.
Setup runs in hours rather than weeks. There is no hardware for the office and nothing to install in a site cabin: staff answer from a browser and crews from the mobile app. Porting the number on your vans runs in the background while your existing line keeps taking calls, so no enquiry is lost during the move. US-based support answers in about 30 seconds if you get stuck.
Yes. It picks up what your ring groups cannot: evenings, weekends, and the hours when every estimator is under a floor with a tape measure. In natural conversation it takes the type of work, the property location, rough scope and the timeline, then books a site survey or takes a message. It does not quote prices, advise on permits or code, or commit a start date, and it warm transfers to a person when a live job needs one. Every call lands in your CRM.
Stop losing jobs to the contractor who answered first
See how your quote calls get handled when every estimator is on a site visit, or talk to a person at 1-888-488-8138.