Booking inquiries get answered in peak season, and travelers abroad always get through.

It is a cloud phone system that runs your booking line, your supplier calls and your out-of-hours emergency cover from one place. Callers choose at the greeting whether they are pricing a new trip, changing a booked itinerary or traveling right now, and each path rings a different set of consultants. Local numbers abroad, call recording of quoted terms, SMS to travelers and CRM logging are included, and consultants work from a browser or mobile softphone instead of a desk handset.

Ring groups make a new inquiry ring every available consultant at once rather than one desk at a time, so the caller reaches somebody before they try the next agency. Call queues hold the January and school-holiday overflow with a greeting and a position in line. Anything still missed goes to voicemail-to-email, which lands in the inbox that chases quotes, with the caller's number ready for a callback.

Yes. Instead of dialing hotels, ground handlers, DMCs and airlines on international rates from a landline, you can hold local DIDs in the countries you sell most, from a choice of 70+, and call over the internet from the same system. Suppliers can also call you back on a number local to them. Agencies already running SIP trunks can keep their existing carrier arrangement and route through Dialerportal.

You set business hours once, and outside them the emergency number behaves differently. It can ring the consultant on duty that night through the mobile softphone, so they answer from home on the agency's number without giving out a personal cell. It can sit in a queue for a night desk, go to a voicemail box that emails the recording immediately, or be met by an AI voice agent that takes the traveler's name, booking reference and location. Weekend and holiday cover is scheduled separately.

Call recording keeps the conversation in which a client accepted a nonrefundable fare, a cancellation deadline, a visa requirement or a change fee. When a chargeback, a complaint or a supplier dispute comes months later, you are working from the actual call rather than a consultant's memory. Recording can be enabled on the lines where it helps, and access to recordings is granted per user rather than opened to the whole office.

You keep it. Number porting brings the line printed on your itineraries, brochures and travel documents across with no change for clients or suppliers, and you can add toll-free and overseas DIDs alongside it. Most agencies have the menu, ring groups and duty routing working in hours rather than weeks, since there is no hardware to install. Plans start at $19 per seat per month, month to month, and US-based support answers in about 30 seconds.

Yes, as cover rather than a replacement for consultants. Outside office hours, in overflow, or when every consultant is on another call, the AI voice agent answers in natural conversation. It handles itinerary and booking questions, takes quote requests with destination, dates and traveler count, books a planning call, and warm transfers a traveler in disruption to the duty consultant. It does not give visa, insurance or medical advice, and every call is logged to your CRM.