One number for forty properties, answered before the guest gives up.
Dialerportal gives short-term rental managers and co-hosts a Cloud PBX that separates a direct booking inquiry from a guest who cannot get the lockbox open, sends the 11pm no-hot-water call to whoever is actually on call, and lets you publish a single line across a portfolio that is spread over three towns.
Shaped around turnover day, check-in night and the calls in between
Booking inquiries, access problems, mid-stay issues, owner check-ins and international arrivals all land on one Cloud PBX, instead of a cell number on the listing, a second number for the cleaner and a voicemail box that fills up on Saturdays.
Booking inquiries never queue behind a lockout
Every property under one published number
After-hours cover that matches who is on call
AI voice agents for the questions you answer nightly
International guests dial an in-country number
Two-way SMS for door codes and arrival details
Answer from the truck between turnovers
From a personal cell number to a system your guests can rely on
Port the number already sitting in your guest arrival emails, split it into the paths your day actually has, and stop finding out about problems from a review.
Port the number guests already have
We move the line printed on your listings, arrival emails and welcome books, so returning guests and owners keep reaching you, and add local DIDs or a toll-free number for new markets.
Build the paths your day actually has
Set IVR options for booking inquiries, arrivals and current stays, then map ring groups to the co-hosts, cleaners and maintenance vendors who cover each cluster of properties.
Set on-call and turn on messaging
Give nights, weekends and peak season their own routing rules with a clear on-call path, register your sender for A2P 10DLC, and load the templates for door codes and arrival instructions.
Review it after the first full changeover weekend
Check the analytics for the hours guests hung up or went to voicemail, then move an extension, shorten the menu or extend the on-call path before the next peak.
An AI voice agent for the calls that come in while your portfolio sleeps
The Cloud PBX sends calls to your co-hosts, cleaners and on-call phone. The AI voice agent covers what is left over: the inquiry at 3am from a guest six time zones ahead, the fourth call during a Saturday changeover, the arriving party asking where to park while you are inside another unit. It answers in natural conversation, and hands a lockout or an emergency to a person.
Answers at 3am, in whatever time zone the guest booked from
Your guests book from Munich, Sydney and Vancouver, so the question about a free week in July lands at an hour when nobody on your team is awake. The agent answers those calls in natural conversation instead of sending them to a voicemail box a traveler will never use, and it holds up the same way when four calls arrive in ten minutes on a changeover Saturday.
Availability, house rules and amenities, property by property
It can tell a caller whether the lake cabin sleeps eight, what the minimum stay is over the holiday week, whether the cottage takes dogs, where parking is and what time checkout runs, answered for that specific unit rather than from one generic script. It qualifies the inquiry, dates, party size, which property, then sets a callback with your reservations person or takes a message. It does not confirm a rate as final or take card details: a human closes the booking.
A lockout or an emergency goes straight to a person
A guest standing outside at midnight, a smoke alarm chirping, a smell of gas, water coming through a ceiling, no heat in January: the agent treats these as calls for a human and warm transfers to your on-call phone instead of working through more questions. If that number does not answer, the PBX tries the next person in the on-call group. Its job on those calls is to get the guest to somebody who can drive over.
Every overflow call written up against the property
Each conversation is logged like any other call, with the outcome, the property the caller was asking about and what they wanted, into HubSpot, Salesforce, Pipedrive, Zoho or GoHighLevel. Monday morning you can see the direct booking inquiries that came in after hours instead of guessing what the weekend brought. It is not a substitute for your co-hosts: it is the record of the calls they were asleep for.
The tools behind your vacation rentals phone system
Vacation Rentals run on the same Dialerportal platform that powers cloud PBX, VoIP and call centers for businesses worldwide.
Phone systems for other industries
Vacation rental phone systems, your questions answered
What owners, property managers and co-hosts ask before moving the guest line off a personal phone.
It is a Cloud PBX for short-term rental operators, running over the internet rather than a phone box in an office you may not even have. One published number covers the whole portfolio, an auto-attendant splits booking inquiries from arriving guests and current stays, business-hours rules route after-hours calls to whoever is on call, and voicemail arrives as email. Seats start at $19 a month, month to month, no contract.
Yes, and that is usually the point. Guests, owners and vendors call a single line, and routing decides where it lands based on the option chosen and the time of day. Ring groups can mirror how you split the portfolio, by area, by owner or by co-host, and you can also keep separate local DIDs for individual markets that feed into the same system. Adding a property means editing a ring group, not buying another phone.
Business-hours routing gives evenings, weekends and your off season a different plan from a Tuesday afternoon. Urgent options ring the on-call phone through a ring group that tries the next person if nobody answers, with your business number as the caller ID so the guest never sees a personal cell. Non-urgent calls go to voicemail-to-email with the audio attached, and an AI voice agent can answer routine questions like checkout time while the call is still live.
Arriving guests get their own path straight to whoever handles access, rather than sitting behind a booking inquiry. Two-way SMS covers the predictable part, sending door codes, gate instructions and parking details before arrival, and an AI voice agent can repeat the code to a guest standing at the door at 1am. Anything that needs a person on site routes to the co-host or maintenance vendor covering that property.
You can publish local DIDs in over 70 countries, so a guest booking from Germany, Mexico or the UK dials a number in their own country instead of paying to call you internationally. The IVR can offer a language option in the opening greeting so they reach the right path before speaking to anyone, and a toll-free number covers domestic callers booking family reunions or corporate stays.
The phone system sits alongside your channel manager and property management software, so nothing about how you handle listings or calendars changes. Dialerportal integrates with HubSpot, Salesforce, Pipedrive, Zoho and GoHighLevel, where most managers track direct booking inquiries and owner relationships. Click-to-call dials from the record and logs the call automatically. Setup takes hours, not weeks, and US-based support answers in about 30 seconds on 1-888-488-8138.
It answers the calls nobody picks up: after-hours inquiries from guests in other time zones, and the overflow during a changeover weekend. In natural conversation it can answer availability, minimum stay, pet policy, parking, check-in and amenity questions for a specific property, qualify a booking inquiry, take a message or set a callback with your reservations person. A lockout, a leak or an alarm is warm transferred to your on-call phone. It does not confirm rates as final or take payment details, and every call is logged to your CRM.
Stop taking guest calls on your own cell
See how fast your portfolio can be routing booking inquiries, arrivals and after-hours issues on one system, or talk to a human at 1-888-488-8138.